Laptop doesn't connect with Wireless keyboard and mouse My two year old Dell Inspiron 15r 5537 running Windows 8.1 has stopped recognizing the Dell KM632 wireless mouse and keyboard I got with it. In Device Manager, the wireless USB receiver is flagged when it is inserted.
Your sit in front of your Dell laptop and turn it on as usual. When your laptop get access to Windows system, you notice that you cannot type anything. Wired, it works all fine last time. Rest assured. You’re not alone. Many Dell users has the same problem with you. More importantly, you can fix this issue easily by yourself.
Read on this guide and follow the step-by-step guide to troubleshoot the problem on your laptop. How do I fix my Dell laptop keyboard not working? Your laptop keyboard not working issue could be caused by different reasons. Here we will be telling you 3 easy but helpful solutions: Try one at a time:.
Solution 1: Restart your laptop One of the easy quick solution to solve your keyboard not working problem is to restart your laptop. Some users found that restart really made their keyboard work again at once. Thus try to restart your laptop firstly. If your keyboard still doesn’t work, no panic, try other solutions listed below. Solution 2: Uninstall your Dell laptop keyboard driver Your laptop keyboard not working error always caused by driver issues.
In this case, try to reinstall your keyboard driver. Since your keyboard doesn’t work, connect your laptop with a mouse either wired or bluetooth one. Then go on with the following steps. 1) Find and click Control Panel from the Start menu. 2) Select Device Manager when View by Large icons.
3) Find and expand the Keyboards section. Then right-click on your keyboard driver software and click Uninstall device. 4) When it completes uninstalling, restart your Dell laptop. Then Windows will reinstall the keyboard driver automatically. Check if your keyboard could work properly. If unluckily, your keyboard still stops working, follow the next solution to completely update your keyboard driver. Solution 3: Update your Dell laptop keyboard driver If unluckily, Windows doesn’t load the keyboard driver for your laptop automatically, you can update the keyboard driver in these alternative ways: manually or automatically.
Manual driver update — You can update your keyboard driver manually by going to the official Dell website, and searching for the most recent correct driver for your keyboard. Be sure to choose only drivers that are compatible with your variant of Windows version. Automatic driver update — If you don’t have the time, patience or computer skills to update your keyboard driver manually, you can, instead, do it automatically with. Driver Easy will automatically recognize your system and find the correct driver for your exact keyboard, and your variant of Windows version, and it will download and install them correctly: 1) and install Driver Easy. 2) Run Driver Easy and click the Scan Now button.
Driver Easy will then scan your computer and detect any problem drivers. 3) Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.) Note: You can do it for free if you like, but it’s partly manual.
4) Restart your laptop to make the new driver take effect and try to press any key on your keyboard to see if your keyboard works.
![Driver Driver](http://stuartconnections.com/Products/Computers/Peripherals/Wireless_keyboard_mouse/DSC02494w2.jpg)
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Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site. Or read our to learn how to use this site. The windows update last Tuesday has been causing issues with ONLY our Dell Optiplex 3040 SFF units. The mouse and keyboards drop off. If we unplug the mouse or keyboard and plug it in it appears to install BUT they do not. They show up as unknown devices.
We have tried all the usual suggestions. Uninstalling the USB hub and the devices and the same issue the mouse and keyboard will not install. We have tuend off USB sleep have tried various BIOS settings. We have done rollbacks that work but a few days later the issue has come back. We have seen this ONLY on our 3040s about 10 so far.
Our 3010, 3020, and 3050s do not demonstrate this bug. When we try to manually reinstall the mouse and KB; windows states NO DRIVERS FOUND. The devices show as unknown devices with the right names wired dell keyboard and HID compliant mouse. As another workaround we have the device drivers in a separate folder and we can manually update the mouse and KB that that way. BUT if the user moves the mouse or KB to another port we would have to do the manual install again.
Mouse and KB are the only items being affected. Printers are not and other USB devices. Anyone else seen this issue and any solutions?
![Keyboard Keyboard](/uploads/1/2/5/3/125352200/717102323.jpg)
We have been perplexed by this. We had a group of PCs that rebooted today and lost KB and mouse. We have been doing more comparing and 2 files that recently changed were HIDPARSE.sys and HIDCLASS.sys. We have over 525 Dells throughout our company and this is something we usually only saw once in awhile but it is more widespread now and seems to correspond to the newest updates from Patch Tuesday.
When we update drivers, we also tested just using folders with ONLY the INFs, no drivers, and that still works. So even though windows using the regular update states no drivers found they must be stored somewhere. If you come across a better fix than manually running a driver update using files in another location please let us know. We will do the same. Is there a good way to report a bug to Microsoft? FIXED FIXED FIXED FIXED FIXED FIXED FIXED FIXED FIXED FIXED Reboot 1st before trying these methods. Some methods may have to be performed remotely because your friggin USB ports aren't working.
Method 4 is the method for when nothing else can be done. Method 1: Windows Key + R appwiz.cpl View installed updates Look for update KB4074588 (OS Build 16299.248) Right Click it. Uninstall it. DO NOT REBOOT YET. While that may work sometimes we have found that rolling back doesn't allow the PC to boot and get stuck in system restore. What we do is remote into the PC, since the keyboard is non functioning.
We copy a folder containing the ini and sys files in it for: (We have found that having only the ini present will also work) HDC HIDCLASS INTEL® 100 SERIES CHIPSET - USED ON OUR DELLS KEYBOARD MOUSE USB The we go into device manager and update the driver, from the folder we copied over, for keyboard and for the mice under other devices. Windows will then install the drivers and the mouse and keyboard are back and working. This is much quicker than doing the rollback or trying the rollback and not having it work. And hopefully Microsoft addresses this as it is apparent this is a major bug. It also has a long thread on askwoody.com as posted by Johnc yesterday:.